NON-GOVERNMENTAL DEVELOPMENT ORGANIZATION FIET GRATIA, responsible of the website, hereinafter the RESPONSIBLE, makes this document available to users, with which it aims to comply with the obligations laid down in Law 34/2002, of July 11th, on Information Society Services and Electronic Commerce (LSSICE), BOE No. 166, and to inform all users of the website of the conditions of use.

Any person who accesses this website assumes the role of USER, committing themselves to the observance and strict fulfilment of the following provisions, as well as to any other legal provision that may be applicable.


Domain name:



VAT: G86114741

Registered office address: Calle Rufino Gonzalez, 13, 1ª Planta, 28037, Madrid.

Telephone: 911697700


Inscription number: 598459


Through the website, the entity NON-GOVERNMENTAL DEVELOPMENT ORGANISATION FIET GRATIA, declares that it is dedicated to:

➢Disseminate and advertise activities, products and services, both owned by the entity and by third parties, related to the Food Bank, promoting its gratuity, neutrality, professionalism, transparency and commitment, its purpose being to deliver food to the Beneficiary Entities.

➢Receive financial or food donations, punctually or periodically.

➢ Carry out and promote volunteer activities. 


The website administrator, will do his best to solve all the USER’s doubts and requests, as soon as possible, considering the existing and current volume of consultation queries.

However, on occasions and for reasons that are difficult to control by the web page administrator, such as human errors or incidents in computer systems, it is possible that the speed of resolution towards the USER’s queries may differ from the standard time usually offered by the web page administrator.

NON-GOVERNMENTAL DEVELOPMENT ORGANISATION FIET GRATIA informs you that the user can request a complaint form at our registered office address, Calle Rufino Gonzalez, 13, 1ª Planta, 28037, Madrid. If you have any doubts about this matter, you can visit us physically, or contact us, using the telephone number 911697700, or sending us an email to:

If you wish to obtain more information on complaints and claims, you can do so by accessing the consumer complaints department at the following Community of Madrid official link: Tramite&pageid=1255430110037


In accordance with the provisions of the regulations in force on personal data protection, the RESPONSIBLE complies with all the provisions of the GDPR regulations for the processing of personal data for which he is responsible, and, in addition, he clearly respects the principles described in article 5 of the GDPR, by which these data are processed in a lawful, loyal and transparent manner concerning the interested party, and in an appropriate, relevant and limited way, regarding the necessary actions for the purposes for which they are processed.

The RESPONSIBLE guarantees that he has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR, in order to protect the USER’s rights and freedoms, and that he has communicated the appropriate information to them, so that they can exercise them.

Compliance with Law 34/2002, of July 11th, on Information Society Services and Electronic Commerce (LSSICE).

The website, complies with the current Data Protection regulations such as GDPR, LOPDGDD and LSSI-CE, and has been advised on these regulations by SONOR, Soluciones Nomativas.


Due to the content and purpose of the website, the person who wants to be provided with information, make donations, become a friend, or register as a volunteer, must complete the corresponding forms, and accept the corresponding policies and conditions. Your data will be included in an automated file owned by the website administrator, and will only be used for the purposes described in each section.

In application of the General Data Protection Regulation EU-2016/679 of the Parliament and Council of Europe, of April 27th, 2016, and of article 6 of the Organic Law 3/2018 of December 5th, on Personal Data Protection and Digital Rights Guarantee, it is stipulated that, on the basis of the interests, rights and fundamental freedoms of the interested party, the protection of his/her personal data is required. Especially, when the interested party is a minor under 14 years old, he/she cannot consent to the collection of his/her personal data by a website or online shop, nor can he/she be under 18 years old, in order to carry out economic transactions, his/her legal representatives (parents or guardians) being responsible for this fact and for any damage or misuse caused by the minor while browsing the websites.

The USER’s data will be kept no longer than the time stipulated by the regulations in force.

You can click on the following link in order to access our complete Privacy Policy.


The website administrator owns all rights over the content, design, and source code of this website, and in particular, but not limited to, the photographs, images, texts, logos, designs, brands, commercial names and data included on the website.

Users are warned that these rights are protected by the current Spanish and international legislation on intellectual and industrial property.

In the same way, and without limiting the foregoing, the content of the website is also considered a computer program, and therefore all the Spanish and European Community regulations in force on the subject are also applicable to it.

The total or partial reproduction of this website, or of any of its contents, is expressly prohibited, without the express written permission of the website administrator.

In the same way, it is totally forbidden to copy, reproduce, adapt, modify, distribute, commercialize, publicly communicate and/or carry out any other action that entails an infraction of the current Spanish and/or international regulations on intellectual and/or industrial property, as well as using the contents of the website, if it is not with the previous express written authorization of the administrator.

The website administrator, informs that he does not grant a license or any implicit authorization on the intellectual and/or industrial property rights, or on any other right or property related, directly or indirectly, to the contents included in the website.

The use of this web domain’s contents is only authorized for information and service purposes, provided that the source is quoted or referred to. The user is solely responsible for any misuse.

To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as of any of the contents of the website, you can do so by sending an e-mail to


The USERS are fully responsible for their conduct, when accessing the information on the website, while browsing it, as well as after having accessed it.

As a consequence, the USERS are held as solely responsible before the website administrator and before third parties of:

  1. The consequences that may be derived from the use, for illicit purposes or effects, or of the use that is contrary to the content of this document or of any content of the website, whether or not this content has been prepared by the website administrator, and whether or not it has been published under his name in an official manner.
  2. The consequences that may be derived from the use that is contrary to the content of this document, and harmful to the interests and rights of third parties, or in any way may damage, disable, or deteriorate the website, its services, or prevent normal use by other users.

The administrator of the website reserves the right to update the contents when he considers it convenient, as well as to eliminate them, limit them, or prevent access to them, either temporarily or permanently, as well as deny access to the website to USERS who misuse the contents and/or fail to comply with any of the terms and conditions that appear in this document.

The website administrator informs that he does not guarantee:

  1. That access to the website or to the linked websites, will be uninterrupted or free of error.
  2. That the content or software that USERS access through the website or the linked websites does not contain any computer virus or other elements in the contents that may produce alterations in their system or in the electronic documents and files stored in their computer system, or cause other types of damage.


The website administrator will not be responsible in any case when the following errors occur:

➢Errors or delays in the USER’s access to the website, when entering their data in the registration form or when ordering products or services, the tardiness or impossibility in the reception of the order confirmation by the recipients, or any anomaly that may arise, when these incidents are due to Internet network problems, causes of unforeseen circumstances or force majeure, and any other unforeseeable contingency unrelated to and non-dependent on the website administrator’s good faith.

➢Errors concerning data introduced by the USER in the contact forms and in the donation forms, as well as of the possible consequences derived from these mistakes.

➢Errors or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the website services are constantly functioning.

➢ Errors or damages produced on the website because of the USER’s inefficient use of the service and/or because of his/her bad faith.

➢ Website non-operativity or problems in the electronic address provided by the USER, for the purpose of sending the order confirmation of products or services. 

In any case, the web page administrator commits himself to solve the problems that may arise, offering the USER all the necessary support, in order to reach a quick and satisfactory solution for the incident in question.

In addition, the website administrator is entitled to carry out, during defined time intervals, promotional campaigns to encourage the registration of new members in its service.

The website administrator reserves the right to modify the promotion application conditions, to extend them by duly communicating it, or to exclude any of the USERS from the promotion, in case of detecting any anomaly, abuse or unethical behavior in the mentioned USER’s participation.

Use of Cookies 

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page), to carry out certain functions that are considered essential for the proper operating and display of the site.

For more information about cookies and how to configure them in your browser, you can access our Cookie Policy.

Links Policy

From the website, you may be redirected to third-party web site content. Since the RESPONSIBLE cannot always control the contents introduced by third parties in their respective websites, he does not assume any kind of responsibility for these contents. In any case, he will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to that website, and informing the competent authorities of the content in question.

The RESPONSIBLE is not held accountable for the information and contents stored, in the way of an example but not limited to this manner, in forums, chats, blog generators, comments, social networks or in any other mean, that allows third parties to publish contents independently from the RESPONSIBLE’s website. However, and in compliance with the provisions of articles 11 and 16 of the Law 34/2002, of July 11th, on Information Society Services and Electronic Commerce (LSSICE), it is made available to all users, authorities and security forces, actively collaborating in the removal or, when necessary, in the blocking, of all content that may affect or contravene national or international legislation, third parties’ rights, or morality and public order.

If the user considers that there is any content on the website that could be subjected to this classification, please notify the website administrator immediately.

This website has been reviewed and tested for it to work properly. In principle, the correct functioning can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the possibility of certain programming errors occurring, or the existence of force majeure reasons, natural disasters, strikes or similar circumstances, that make the access to the website impossible.

IP addresses

The website’s servers will be able to automatically detect the IP address and domain name employed by the user. An IP address is a number that is automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file, that allows a subsequent data processing, in order to obtain information for the only purpose of statistical analysis, which makes it possible to know the number of page impressions, the number of web server visits, the order of visits, the access points, etc.


In the event that any clause of these terms and conditions of use is declared null and void, the rest of the clauses shall remain in force and shall be interpreted taking into account the parties’ wishes and the purpose of these terms and conditions.

The web page manager will be allowed to not exercise any of the rights and faculties conferred in this text, which will not imply in any case their renouncement, unless it is expressly recognized by the web page manager, or by the prescription of the action that in each case corresponds.. 


This website’s administrator, NON-GOVERNMENTAL DEVELOPMENT ORGANIZATION FIET GRATIA, reserves the right to modify the website’s presentation and configuration at any time, as well as the present terms and conditions of use.

 Therefore, the website administrator recommends the USER to read the conditions and terms of use carefully, each time you access the website.

The USERS will always find these terms and conditions of use in a visible place, and they can freely access them as many times and for as many consultations as they wish.


These terms and conditions of use are governed by the Spanish legislation applicable to the matter. For the resolution of all disputes or questions related to this website or to the activities carried out on it, Spanish law will be applicable, to which the parties expressly submit themselves, and the Courts and Tribunals closest to Madrid will be competent for the resolution of all conflicts arising from or related to its use, unless another jurisdiction is imposed by law. 

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